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"Dr. Kella, you were recognized by the nursing staff for the great care you give our patients. [survey report enlosed] Thank you so much. They said you always call in and check on them, even when you aren't on call. It's great to work with you. Thank you."
Becky Lomas, Nurse Supervisor at St. Luke's Baptist Hospital
"I want to express our sincerest gratitude to Mario [clinical director], Gloria [practice administrator] and Jimmy [laboratory supervisor] for a job done extremely well. Last week, representatives from CLIA/COLA, the laboratory accreditation organization, reviewed all of our offices, clinical spaces and laboratories. Every single office and lab passed with 100% compliance. We also had a visit from TMLT, our liability insurance provider. Their representatives went to each office and reviewed all of our processes and record keeping, and once again, we were 100% compliant. This speaks to the quality of our operation. We should be very proud of our administrative team."
- Dr. Juan A. Reyna, Urology San Antonio CEO
"Dr. Kella, On behalf of myself, my family and friends, I would like to thank you so much for my recent surgery you performed on me. You and your staff did such a great job that my recovery has been a breeze. I was very impressed with St. Luke's Hospital personnel also. It made my stay a pleasant one. The combination of a good doctor and a hospital, you can only expect high expectations. We are very pleased with the outcome. [...] Keep up the good work. I already talked to a lot of people about you."
- Ricardo from Freer, TX
"Dear Dr. Kella, I'm writing to say "thank you" for your excellence and care for my surgery [a few weeks ago]. I am grateful for you, your team, and for your office. From now on, rarely will there be a day that I will not stop to pray for you as you operate and see patients. I look forward to my 3-month follow up visit with you. May God bless you in every way."
- Hal, from Dallas, TX
"Becky [medical assistant], thank you so very much for being so kind and understanding of how I am feeling. You are a very thoughtful and caring young lady. [Your parents] raised a lovely caring young lady who helps seniors like myself. Becky, you were so sweet to call back and check on me and to help me with medications for the pain. Bless you."
- Rachel, patient
"Dr. Juan Reyna and staff, I would like to take this opportunity to thank you and your staff for their very courteous and friendly service. As can be imagined, a visit to a doctor's office is seldom fun and having to go to a urologist can be especially worrisome; however, you and your staff went beyond the call of duty to make my visits enjoyable. For receptionist, to nurse, to your own professional manner, I was made to feel relaxed and special. You have an excellent office and great staff and should be proud of them. Congratulations!"
- Pat, patient
"Dear Dr. Selva, I would like to thank you and your entire staff for making my treatment and recovery pleasant, yes, pleasant. Congratulations to your very professional and caring staff. I have never seen or met a group of workers as happy as yours. Their cheerful dispositions and wonderful sense of humor put me at ease and made me look forward to returning each day. It's obvious your staff enjoys working for you because you, too, appeared to be happy and relaxed. Keep up the good work. A hefty raise in salary should do it!"
- Angela, San Antonio Center for Cancer Treatment patient
Dr. Vassar, Thank you for your help today. […] You were very helpful in easing my mind about the procedure. It was not bad at all. I would rather do that than go to the dentist. I have a few friends who are thinking about a vasectomy, but wanted to see if I would actually go through with mine. I will not only recommend the procedure to them, but I would highly recommend you specifically. […] Thank you again for your help and for being understanding of my apprehension.
- Randy, patient
"I just wanted to send you a note to compliment you and your staff for their excellent service to me and my wife. I had my malignant prostate removed by Dr. Luis Rivera in 2000 and my PSA is still at "0." I have been seeing him every six months. Without his expertise and courtesy, I might not be here today. My wife, Carol, has been seeing Dr. Graham. [...] He and his staff have been outstanding and most courteous and most caring. I do not know all his staff by name, but his medical assistant Cassandra has been wonderful, caring and efficient. God bless you and all your staff. I almost forget Dr. Peggy Francis. She's great! as all of your staff have been."
- Martin and Carol, patients
"Sierra [call center], thanks for your help in taking care of our patients. Keep up the good work."
- Dr. Paul Garcia and the WellMed at Ingram team
"Please accept my enclosed payment as well as my thanks for Rose [in billing], who was wonderfully helpful."
- Randy, patient
“Dr Selva, I hardly know where to start to let you know about what a wonderful office staff you have. I can honestly say that the first day that my wife and I met you, I wanted to have my radiation treatments done in your office because of both you and Yvonne and the time that you spent with us explaining everything in detail. There was a question about my insurance coverage and if I would even be able to come there, but I’ll always be grateful that it worked out for me. From the initial set up with Mindy and Daniel, through all 40 treatments, your staff treated me with kindness, courtesy, respect, dignity, warmth and a sense of caring. This does not normally happen in a physician’s office. About two weeks into the treatment, I mention to you how wonderful everyone was, and you told me it was because of Corrie who was responsible for the hiring of the employees. There are so many little things that each person did or said that made this experience so much better than it might have been that I cannot enumerate them all. But, I want to mention the two things that really touched me, and that was the Christmas card and the Certificate of Completion personally signed by everyone. I have told so many people about you and your staff and how great you all are, and I will continue to do so. My special thanks to Corrie, Yvonne, Susan, Mindy, Mandy, Jaynee, Jackie, Daniel, Rick and Dennis. I apologize if I have left anyone out by name. Please let everyone know how much I appreciate them for “just doing their jobs” because it really made a difference with me. I can honestly say that I don’t miss the treatments, but I miss seeing your staff every day. Thank you so much."
- Michael, San Antonio Center for Cancer Treatment patient
"I just want to thank you all for how you treated me when I was there. Everyone from the one who answered the phone to the three ladies who did the procedure were really superior to anything I've seen in medicine in years, especially those three who did the urodynamics. They taught me so much in such a kind manner. They made a possibly unpleasant event into fun! They all were so helpful."
- Geneva, patient
"Kudos to Jemmie [telephone operator] for always providing callers with the direct number or extension before she connects them. Her contentiousness helps callers in case they are accidently disconnected or need to call again and frees up the operator’s phone line for future callers."
- Abbey, Jemmie's co-worker
"Dr. Singleton, [my wife] and I want to thank you for your aggressive and accurate approach to my prostate issues and your recommendation to use Dr. Naveen Kella. […] Dr. Kella did a great job. […] Thanks again for your and Dr. Kella's care, expertise and professionalism."
– Thomas, patient
"Dr. Kella, this is a slightly overdue thanks for the surgery you performed on me. [...] In particular, I thank you for not only the excellent service that you provided at the time of the surgery, but I am also thankful for the dedication you have brought to your study and preparation and for your pursuit of excellence. I and many others have benefited from your efforts. My impression is that you enjoy your work and I hope that you continue to enjoy it. [...] God bless.
- Fred, patient
"Dr. Kella, Jorge, Peggy and other staff, my sincere thanks is expressed for your outstanding service and caring - your professionalism is greatly appreciated. Jorge [medical assistant], you were so helpful the day I brought my FMLA paper by - you took the time to address my needs, thanks. Peggy [surgery scheduler], you always returned my phone calls and took time in working things out. Thanks so much for adjusting my post-op appointment - bless you. Dr. Kella, your patient education is worthy of the Nobel Peace Prize ... the advanced education before, during and after tells me how much you care and the value-added person you are. By the way, your surgery skills are considered a gift of Christ by me!"
- Terry, patient
"All the staff that I saw were total professionals and personable. They made me feel important and that they cared. Jackie, Mindy, Mandy, Rick, Dennis, Susan and all the rest are the greatest."
- Walt, San Antonio Center for Cancer Treatment patient
"During August and September, I had multiple visits to Dr. Hudnall's office. [...] The care extended to me has been excellent. Thank you."
- Jack, patient
"Arlene, a patient, called me to compliment the northeast office. She stated that the front desk staff greeted her professionally. Misty, Roxy and Sherri [front desk team] were very nice to her and had all of her paperwork ready. Mrs. P also said that Ramon [medical assistant] was very kind and helpful. When she was leaving, Mrs. P had a question about her medication and Misty was able to answer it. Mrs. P said, 'I guess Misty still went ahead and told the medical assistant because later that day I got a call from Asenette [medical assistant] who made sure all of my questions had been answered.' Mrs. P appreciated that call very much and thought that the service was excellent all around and wanted to let us know."
- Submitted by Gloria [practice administrator] on behalf of Arlene, patient
"Gloria [practice administrator], thank you so much for your kind (and speedy) resolution to my little problem. It was greatly appreciated."
- James, patient
"Gloria [practice administrator], thank you for your help in resolving this billing problem."
- Ivonne, patient.
"I wanted to take a few minutes to inform you about a staff member who I think is superb. Her name is Becky and she works at your East Sonterra Blvd. location. After having surgery [a week ago], it was necessary to seek [urgent] medical attention. I was directed to your facility where Becky came to my aid. She immediately listened to my problems and helped me. It's hard to explain how appreciative I was. She provided me with immediate assistance answering all of my questions with a large degree of confidence and reassurance. Becky was a true professional. Please let her know about my positive experience."
- Bob, patient
"I would just like to formally recognize the outstanding help I received from Yesenia this morning at the waiting room counter in the Urology San Antonio office on Sonterra. Yesenia was most prompt and polite, pleasant and effective in assisting me with my medical records. Her professionalism is refreshing and reflects very positively on this office. Thank you."
- Thad, patient
To all [in the business office] who helped, a big "thank you" for all your help. It was a long hard fought battle, but we finally won. The insurance company finally paid the hospital. Thanks again for sticking with us in the fight."
- Robert and Janice, patient and spouse
Velia S., the business office manager at Pasteur Plaza Surgery Center, called to arrange a time to take Linda C. [Urology San Antonio's surgery biller] out to lunch as a gesture of appreciation for Linda's exceptional service. Velia said that every time she calls Urology San Antonio to get information to process a patient's insurance claim, Linda is very friendly and helpful."
- Submitted by Linda's co-worker, Terry F.
"Dr. Singleton: The patch that you prescribed made my 86-year-old bladder think it is 20 again. Immediate fix!! Thanks a big bunch."
- Rose, patient
"Dr. Kella, Please inform your surgical staff and office personnel that I am deeply grateful for their professional care during and following and following my [robotic prostatectomy] operation. Other than my very tender abdominal wall, there are no other side effects! [...] That you for your skillful work!"
- Steve, patient
"Dr. Kella, I have to let you know how much I appreciate all you have done fore Steve and me. We felt like we picked the most perfect doctor. YOu are really the most wonderful individual. Steve felt so very comfortable with this decision. Thank you for making it so easy for him and recovering quickly. You are really the most remarkable man."
- Suzanne, spouse of robotic prostatectomy patient
"Dear Dr. Kella: Thank you for saving my life; I have been telling anyone who will listen, there is no need to go to M.D. Anderson or Sloan-Kettering, as we have one of the best surgeons in the nation right here in San Antonio."
- Day P. McNeel, Jr., MD, robotic prostatectomy patient
"Dear Kim [urodynamics technician], I want to thank you for your sensitivity in dealing with me. For you, it was your job administering the test; for me it was my 'person,' my feelings, my values in the examining room You must be commended for your great people skills and graciousness in dealing with patients. You and Angie make a great team - extend my thanks to her."
- Mrs. M., patient
"Peggy [surgery scheduler], thank you so much for being so kind, answering all my questions and helping with my insurance and disability forms. You are a great asset to Urology San Antonio. Your kindness and generosity helped make my surgery experience so much easier. Again I thank you so much and God bless."
- Jim, patient
"This is a letter of commendation for medical technician Jorge G. [...] He is an outstanding example of the medical professional who is a genuine credit to your organization. He is courteous, dependable and conscientious a real gentleman and a pro in his medical field. Thank you for having Jorge on your staff."
- Bob, patient
"Dear Gloria [practice administrator], This year's drawing to a close is a good time for me to speak to you about a fine member of the Urology San Antonio staff, Judy. Judy ran my CAT scan on Monday. [...] This lady is a master of the needle. I've had IVs and blood work many times in the last 20 years [...] Judy deftly slid it in with just about zero pain. [...] When she ran the CAT scan, she was comforting and solicitous. Afterwards, she agreed to provide me with a copy of my blood lab report: it arrived in the mail the very next day."
- Ken, patient
"Dear Jimmy Lunsford [laboratory director], your laboratory was recently surveyed by COLA, a national health care accreditation organization. We are pleased to inform you that your laboratory has been selected as a recipient of the COLA Laboratory Excellence Award! This award is achieved by those COLA laboratories found to be compliant with all COLA criteria at the time of their on-site survey. In addition, award recipients must have demonstrated successful proficient testing for the period of three testing events and have no valid complaints against the laboratory. We compliment your laboratory staff for its dedication and continued support of COLA standards."
- Donna E. Sweet, MD, Chair - COLA Board of Directors
"Dear Rose [billing representative], we wish you, your family and friends a blessed Christmas and New Year. Please enjoy this small token as a sign appreciation for your service."
- Frank and Mary Ann, patient and spouse
"Dr. Singleton, [...] I am immensely gratified by the medical expertise and guidance that you afforded me while under your care. Jessica [patient coordinator], thank you for your assistance at all times. [You] graciously helped me with my medical records and cordially reminded me of an impending appointment."
- Donald, patient
"Thank you for referring me to Dr. Christopher Graham. My medical problem now has a name, and it can be fixed. Dr. Graham is exactly what the Lord wanted for me at this time...as usual His timing is perfect!”
– Ellie, patient
"Dear Peggy [surgery scheduler], I wanted to thank you for calling and talking to me on Thursday. I have always been in good health and this illness has really taken me by surprise. It, needless to say, has taken a toll on my nerves. [...] I would like to thank you for your call just to let me know what you were doing and the efforts to schedule my surgery. Your calming and reassuring manner helped ease some of my fear."
- Patty, patient
"Before my surgery my insurance company was less than helpful. Adelia [insurance precertification coordinator] worked with me on an almost daily basis to get their approval. Thank you Adelia."
- Joe, patient
"[I received] service with a smile and understanding."
- Leonard, San Antonio Center for Cancer Treatment patient
"My needs were all met. Some were met before I realized I had them. [Your team is] a real group of saints to deal with."
- Anonymous San Antonio Center for Cancer Treatment patient
"Dr. Sepulveda is smiling and gracious with the patients and staff. He's also open to the nurses' suggestions toward improving care of patients. He always stays calm and is reassuring when care issues arise."
- Northeast Methodist Hospital employee
"Dr. Sepulveda, just a note to thank you and your great Urology San Antonio team for fitting me in [the appointment schedule] this past Friday afternoon and addressing my new medical issue. I greatly welcomed your candid counsel about my situation and especially your recommended "plan of attack" [...] Again, thank you. I sincerely appreciate your understanding, your engagement with the situation and your personal assurances to me."
- Dave, patient
"Yolanda, thank you so much for your help. [My client] Mr. W. appreciates your prompt attention in handling his medical records."
- Patricia, private insurance representative on behalf of client
"The staff was exceedingly kind and responsive. I wish every physician’s office could be so professional. Thank you very much!"
- Anonymous San Antonio Center for Cancer Treatment patient
"Dr. Harmon, my wife and I are very appreciative of the skill that we saw you use in Rosanne's recent surgery. We thank our God for you and your gifts that you use to His glory."
- Jim and Rosanne, patient and spouse
"I'm very grateful for the services provided through the whole process of my prostate cancer treatment. What a great team. Delia, you are my angel; thanks. Peggy, I cannot thank you enough. Dr. Kella, I don't have enough words to describe you. You're just awesome. Thank you all.
- Francisco, Las Vegas, NV, patient
"Dear Peggy [surgery scheduler], my mother and I express great thanks to you for helping make appointments for [our family member]. we are thankful the bladder tumor has been removed."
- Gala and Monika, patient caregivers
"Dr. Sepulveda, just a short note to say thank you for the many kindnesses you have expressed to me as your patient [...]. I hope you had a wonderful Doctor's Day this year. Maintain that positive spirit you possess. It is a gift that I see you freely give."
-Dennis, patient
"Dr. Fitch, thank you to a great doctor who not only knows his stuff but genuinely cares about his patients and staff."
- Anonymous
"Dr. Harmon, thank you so very much for the excellent work you performed on me. You are an angel sent from heaven to watch over me. Thank you for my successful surgery. God bless you and your family."
- Dawn, patient
"Dr. Singleton, thank you for being thorough, gentle and patient. Thank you for the long hours you devote to your profession. In fact, thank God for you and many like you."
- Dr. B., patient
"Everything was outstanding! Considering what I am here for, I could not have asked for better treatment."
- Anonymous San Antonio Center for Cancer Treatment patient
"Dr. Tobon, [...] you speak from the heart and [I know] you will take care of me, not to mention that your assistant Roni will too. (We need more like her.) You are a godsend."
- Mrs. H., patient
"[We] appreciate everything that Dr. Rene Sepulveda and his staff has done for [my wife] in 2004 and again in 2008."
- Bill, patient's spouse
"Dr. Saltzstein, thank you for making my life better!"
- Mary, patient
"Dr. Harmon, it has been a year since our mom's surgery. Mom is in good condition and in a much better mood and health than a year ago. Thank you for a successful surgery. Most of all thank you for accepting our mother as your patient at the last minute. Your friendly attitude and way of caring made my mother and our family feel very comfortable. Once again, thank you."
- The J. Family
"Dr. Hlavinka, I certainly appreciate all that you have done for me. For that and more - a big thank you and happy Doctors' Day."
- Norma, patient
"Dr. Meissner, congratulations on your move to the new office. Happy Doctors' Day! I feel very blessed to have you as a doctor; very few doctors are left that really care about their patients, and you are one of them. Thank you for your patience and sincerity. From your patient that will follow you anywhere."
- Bebette, patient
A poem dedicated to Dr. C. Ritchie Spence:
"I have to confer with Ritchie you see,
'cause I always have problems when trying to pee.
My life will be better under one condition,
that being, if he can find the right prescription."
- Robert, CWO, USA, Ret., patient
"Dr. Harmon is a fine, good doctor whom you can talk to without being afraid. He explains things in a language one can understand."
- The S. Family
"I want to thank Dr. Hudnall and Dr. Kella for the great care I have received over the past 2 years since being diagnosed with prostate cancer."
- Joe, patient
"Dear Dr. Meaney, I appreciate you for taking time to listen to my complaints sand to help me find a treatment that works. You and your entire staff are very caring, and I thank you for all you do for me."
- Cheryl, patient
"Dr. Singleton, thank you for the care you provide and for restoring my faith in the bedside manner."
- R., patient
"Dr. Kella, you made the whole [prostate cancer] experience one that was very manageable. Your bedside manner is superb--the tension is lessened by you at the first hello. Keep the smile."
- Dave, patient
"Dr. Terry, thank you for being a thoroughly professional physician by helping me find a solution to my problem. Your patience and personal attention to my case is heartening and helps instill confidence in my otherwise skeptical attitude about today's health care system. Keep up the great attitude and good work!"
- James, patient
"Dear Dr. Meaney, I just wanted to thank you for giving up so much of your free time to speak to all of us suffering with IC [interstitial cystitis] at the lecture a few weeks ago. [...] You have no idea how much it means to have a doctor that has compassion and understanding [...] and is determined to help us. [...] Also, I must say that the assistants you have working for you are wonderful. Felicia and Amy are absolute angels and the other young lady too (I can't remember her name). I appreciate how helpful they are. They are an extension of you--showing so much kindness and compassion for your patients."
- Christine, patient
"Dr. O'Neill is one great doctor. His laugh is infectious and his bedside manner is outstanding."
- Barbara, patient
"Dr. Centeno, you have done a great job of keeping the "Big C" [cancer] off my body, and of course [that [praise] goes for your staff too. [...] You are the best at what you do."
- Gilbert, patient
"Dear Urology San Antonio Office Team, Dr. Kella did an incredible job removing my prostate [in January]. I pray for him every week. I also pray for you in accounting who answered my questions and handled all the difficult and complex insurance claims work. God bless you."
- Bob, patient
"Angelica, thank you for all your efforts and patience with my surgery. Please express to Dr. Harmon my sincere gratitude for is time and reassuring words."
- Sharon, patient
"Dr. Newell, thank you so very much for taking care of me for so many years. You are one of the best doctors I have known. I'm going to miss you very much, and I wish you the best on your retirement. I pray that God will keep you under his care always."
- Sister Rebecca, patient
"Dr. Meaney is a kind, compassionate, knowledgable urologist who diagnosed and has treated my interstitial cystitis for the past six years. I was at the breaking point, unable to find a diagnosis and in a lot of pain when I found Dr. Meaney. [...] This doctor has always been on the cutting edge of proven and new treatments for IC and willing to listen to my concerns and try anything that might be in the realm of IC symptom relief [...]. Dr. Meaney has a beautiful "bedside manner" and you will soon feel as if she were a sister or a good friend. She listens to you, is never patronizing or condescending and takes the time to make sure you are well informed. [...]"
- Anonymous patient
"For the past 8 weeks, I have been a patient of nurse practitioner Peggy Francis. After my last visit today, I complimented her on her office assistants. They were all extremely professional, kind and considerate of me on every occasion. They were well trained and knowledgeable about their jobs as well as the office in general. It was a pleasure to go every week for my treatments."
- Helaine, Center for Urinary Control patient
"Rose, we wanted to thank you for putting up with us. We realize that [the help you provided in working with our insurance company] is out of the norm of your daily routine. Your patience, kindness, and professionalism is dearly appreciated."
-Frank and Mary Ann, patient and spouse
"You are all very competent, knowledgeable professionals who are very good at what you do. That is something one expects in a health care facility. This could have been a cold, impersonal experience, but it was far from that. What makes you all special is the humanity you’ve shared over the past nine weeks. You are a good team that has obvious affection for one another and for your patients."
- Tom, San Antonio Center for Cancer Treatment patient
"Janette, [Mr. M.] called and wanted to make sure that he expressed to us how professional you were in handling his situation with his [billing] account. He commended you for following up with an extra phone call to him and mailing his letter so quickly. He had been extremely frustrated with his situation, but since his encounter with you, he stated that he looks forward to continuing his relationship with our practice."
- Urology San Antonio's Practice Administrator on behalf of Mr. M
“Dr. Kella, [my wife] and I truly appreciate and thank you and your staff for an excellent surgical procedure. Our compliments to your surgical assistant, Dr. Golden, and your surgery scheduler, Peggy. Since we were in San Antonio during the January ice storm, we were thankful for the caring individuals at the [hotel], the hospital and your staff.”
- Asa, robotic prostatectomy patient
"I needed to let someone know about what a great experience I had at Urology San Antonio ... the staff was friendly and VERY professional. The technician who weighed me and took my vitals was very patient in listening to my description of symptoms - in detail; the receptionists were courteous and friendly; and Dr. Talley really took time to give me a full explanation of why I was experiencing these symptoms. He was VERY professional and knowledgable. I felt like he truly cared about my health and resolving my condition. I am SO impressed. The staff at Urology San Antonio made my experience VERY good; they should know how much that is valued by their patients, and because of the fantastic service I received, I will definitely be recommending them to others."
- Kimberly, Northeast Clinic patient
"Please allow me to express to each of you my sincere appreciation for all the kindness shown me during my 45 [radiation therapy] treatments. Without hesitation I can say that each of you demonstrated a level of professionalism you and your superiors can be very proud of. Yet, you made me feel completely comfortable while undergoing a not so comfortable procedure. Dennis and Matt, thank you for putting me at ease on my first visit with your explanation of the procedures. You set the stage for what was to follow. Dr. Selva, Susan & Yvonne, thank you for your attention to all my health concerns even though none were caused by the treatments. Maria, your smiling face was the first one I saw when I came through the front doors. Thank you for being a ray of sunshine and for your friendly attention. Jennifer, Jackie, Corrie, Joanne & Daniel, I give each of you a GREAT BIG special thank you for making me feel special while maintaining your professionalism – you are great and I will not forget you. With my deepest respect and gratitude, I remain forever grateful."
- Jim, San Antonio Center for Cancer Treatment patient
"Nina [business office receptionist] and Rose [billing and insurance representative] have been great people that have helped me in many ways [...]. These are the types of people that the medical profession needs. Thank you, Urology San Antonio, for these precious employees that you employ."
- Steve, patient |